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Values & Fundamental Behaviors at neXco National

At neXco National, we value Community, Collaboration, Growth and Leadership. We demonstrate these values through the following fundamental behaviors:

At neXco National, we value Community, Collaboration, Growth and Leadership. We demonstrate these values through the following fundamental behaviors


Honor Commitments
Do what you say you are going to do when you say you are going to do it

Be A Fanatic About Response Time
Have a response time of no longer than 24 hours. If you cannot address something immediately, at a minimum send an acknowledgement that you have received the message and you will respond later

Be On Time and Respect Everyone’s Time
If you’re early, you’re on time. If you’re on time, you’re late

Practice Radical Honesty
Communicate openly and transparently. Provide completely honest feedback and talk openly about challenging issues in a respectful and professional manner. Address the issue, not the person.

Be Clear on Expectations/Outcomes
Discuss objectives up front and establish clear deadlines for all projects, issues, and commitments. Ensure total clarity and gain agreement from those involved


Take Pride in The Quality of Your Work
Pay attention to the details and give 100% effort to everything you do. Be relentless about continuous improvement

Have a Relentless Solution Focused Mindset
Maintain optimism in the face of challenges without being discouraged or giving up

Deliver an Outstanding Member Experience
Make decisions through a lens of: “what is in the best interest of the members”

Go The Extra Mile
Be willing to do whatever it takes, and more, to accomplish your goals

Deliver Results
Set high goals, track your progress and hold yourself accountable for achieving the results

Be Process Oriented
Create highly efficient, effective and repeatable processes

Forecast And Anticipate
Solve problems before they happen by anticipating future needs and addressing them in advance. Strive to prevent issues, not merely fix them

Be Resourceful and Find a Way
Take personal responsibility for making things happen and looking for how we can do it, rather than explaining why it cannot be done, or making excuses

Practice an Abundance Mindset, as Opposed to a Scarcity Mindset
A scarcity mentality is what keeps many of us from achieving our goals. An abundance mindset refers to the paradigm that there is plenty out there for everybody. 


Place the Team’s Goal Above the Individual’s Goal
Have an eagerness to sacrifice personal interest or glory for the good of the group

Practice Extreme Ownership
Practice a mindset of zero excuses and take full responsibility for yourself and your team. Do not place blame elsewhere and do not complain.

Listen Generously
Be present and engaged. Listen with care and empathy. Do not pass judgment.

Check Your Ego at The Door
Make sure every decision is based solely on advancing the team’s goals. Do not take things personally

Expect Everyone to Act as a Leader
Coach and empower others to step up as leaders. Set the expectation that everyone is a leader. Even if an individual does not have an official leadership title, they should act as a leader and find a way to contribute to the team’s goals

Practice Blameless Problem Solving and Selflessness
Don’t point fingers or place blame, instead learn from every experience and move on

Be An Ambassador of Your Team
Be committed to supporting your team’s goals and values

Create Win/Win Solutions for Everyone
Support others and help them reach their goals. Share information, tips, and best practices freely

Practice Genuine Compassion
Remember that everyone is trying to do their best, pay attention to things that make everyone unique, acknowledge their specialness. Treat everyone as individuals, not numbers

Celebrate Success and Have Fun
Demonstrate meaningful acknowledgement and appreciation throughout the team